Can my ace88 account be reactivated after self-exclusion?

Under ace88's self-exclusion program, your account cannot be reactivated before the chosen period ends. For permanent self-exclusion, the ace88 account is closed for good. ace88 enforces this rule for your own protection.

Can I change my deposit limit on ace88 at any time?

Lowering your deposit limit on ace88 takes effect immediately at any time. However, requests to increase a limit are only processed by ace88 after a 24-hour cooling period. This is part of ace88's responsible gaming policy.

How does the ace88 Reality Check work?

When you enable the ace88 Reality Check feature, you can set how often you'd like to receive reminders. ace88 will display a pop-up at your chosen interval showing your total play time and current balance.

Someone I know has a gambling problem — how can ace88 help?

You can reach the ace88 support team by emailing support@ace88.id or via live chat. ace88 will handle the matter with full confidentiality and take the necessary steps.

Will I still receive promotional emails from ace88 during a cooling-off period?

No. While a Cooling-Off Period is active on your ace88 account, all promotional emails, SMS, and push notifications are automatically paused. ace88 wants you to enjoy a genuine break during this time.

ace88 | Responsible Gaming — Play Safe, Stay in Control

Ace88 Responsible Gaming Tools

Ace88 provides these features to help you game safely and responsibly

Set Your Deposit Limit

On ace88, you can set your own daily, weekly, or monthly deposit cap. Once this limit is set, it cannot be increased easily.

Session Time Limit

Decide in advance how long you want to play on ace88. The ace88 session timer will automatically alert you when your set time is up and help you wrap up your gaming session.

Self-Exclusion

With ace88's self-exclusion feature, you can temporarily or permanently close your ace88 account for a set period. ace88 processes these requests promptly.

Reality Check Reminder

While playing on ace88, a pop-up will appear at regular intervals showing how long you've been playing and how much you've won or lost. This ace88 feature helps keep you aware.

Loss Limit Settings

On ace88, you can set a loss limit for your sessions. Once that limit is reached, ace88 will automatically end your session to prevent further losses.

Cooling-Off Period

With ace88's cooling-off feature, you can take a break from gaming for anywhere between 24 hours and 6 weeks. Promotional communications from ace88 will also be paused during this time.

Are you at risk?

If your answer to any of the questions below is "Yes", please contact ace88 Support:

Betting beyond your budget?

Chasing your losses by playing again?

Hiding your gaming from family?

Unable to stop gaming?

Playing with borrowed money?

Ace88 is always here for you. Asking for help is not a weakness — it takes courage.

Quick Links

What is Responsible Gaming and why does it matter

At ace88, we believe online gaming is a great form of entertainment — when enjoyed responsibly. Responsible play means enjoying ace88's games while keeping your budget, time, and emotions in check. Responsible gaming at ace88 is not an obligation; it is our commitment to our members.

Online gaming is growing rapidly in Bangladesh. Thousands of people enjoy Live Casino, slots, and bingo on ace88 every day. However, ace88 understands that for some people gaming can get out of control — which is why Responsible Gaming is our top priority.

Ace88's responsible gaming policy is built on three core pillars — awareness, tools, and support. ace88 works to protect every member across all three of these areas.

ace88's goal is for every member to enjoy gaming and use ace88's services without any negative impact.

Safe Gaming Tips on ace88

Ace88 recommends following these tips to keep your gaming safe and enjoyable at all times:

Set a budget first: Before you play on ace88, decide how much you're willing to spend. Stick to that budget and don't go beyond it.
Stick to your time limits: Don't sit on ace88 for hours on end. Set a time limit and stick to it.
Play for entertainment: Never treat gaming on ace88 as a source of income. Winning and losing are both part of the game.
Don't try to chase your losses: If you lose on ace88, don't chase your losses by placing bigger bets. That is the most common mistake.
Never play under the influence of alcohol or drugs: Keep a clear head when playing on ace88. Gaming under unusual conditions leads to poor decisions.
Think about family and friends: If gaming is affecting your relationships, talk to ace88 support.
Take regular breaks: Instead of playing long sessions on ace88, take breaks — grab a drink, go for a walk, and come back with a clear head.

Signs of Problem Gaming

Ace88 wants every member to stay informed. Recognising the signs of gaming addiction or problem gambling early makes it easier to seek help. According to ace88 experts, you should take note if you notice any of the following:

Wanting to stop gaming but being unable to, or repeatedly failing to do so
Placing repeated bets trying to recover money you have lost
Hiding how much time or money you are spending on ace88 from family or friends
Borrowing money or selling assets to fund gaming
Feeling restless, irritable, or down when you can't game
Spending time on ace88 instead of work, studies, or family
Repeatedly failing to take a break from gaming

If you notice any of these signs in yourself: Contact ace88 support right away. ace88 won't judge you — we're here to help.

How to Set Limits on ace88

Ace88 offers several simple ways to help you stay in control of your gaming. Log in to ace88 and set these limits directly from your account settings:

Log in to ace88

Go to Responsible Gaming

From the account settings menu, look for the "Responsible Gaming" option.

Choose your preferred limit

Deposit Limit, Session Time Limit, Loss Limit, or Cooling-Off Period — choose whichever works for you.

Set the amount and duration

Choose the limit amount and period (daily/weekly/monthly) on ace88, then save your settings.

Complete Confirmation

Ace88 will send a confirmation to your email. Decreasing a limit takes effect immediately; increasing one takes effect after 24 hours.

Decreasing a limit on ace88 takes effect immediately. However, ace88 will not process a request to increase a limit for at least 24 hours — this is in place for your own protection.

ace88 Responsible Gaming Tools Comparison

Tools	Description	Time Limit	Available
Deposit Limit	Set Your Maximum Deposit Amount	Daily / Weekly / Monthly	Yes
Loss Limit	Set Your Maximum Loss Limit	Daily / Weekly / Monthly	Yes
Session Time Limit	Set Your Play Time	Per session	Yes
Reality Check	Scheduled break alerts	15 min / 30 min / 1 hour	Yes
Cooling-Off	Take a Break	1 – 6 weeks	Yes
Self-Exclusion	Full Account Closure	6 months – Permanent	On request

Minor Protection

Ace88 is exclusively for users aged 18 and over. ace88 strictly prohibits registration and gaming by minors. Age is verified at registration, and KYC documents may be requested when necessary.

If there are children or teenagers in your home, keep your ace88 account logged out and do not share your password. ace88 advises parents to use parental control software on computers and devices.

Warning: Registration on ace88 is strictly prohibited for anyone under 18 years of age. Registering with a false age may result in account termination and forfeiture of any deposited funds.

Where to find help and advice

Ace88 believes no one should face difficulties alone. If you're experiencing gaming-related problems, reach out directly to the ace88 support team. Our trained staff will assist you with complete confidentiality.

Ace88 support email: [email protected]
Ace88's live chat support is available 24 hours a day, 7 days a week.
Self-exclusion can be activated at any time from your ace88 account settings.
For professional advice on gaming addiction, speak with your family doctor or a mental health specialist.

The ace88 support team can assist you in Bengali. Write to us in Bengali and ace88 will understand and help.

On ace88 Responsible Gaming — Keep it fun, keep it in control